How It Works

You can now order your favorite items from Brooklyn stores and get them delivered right to you—same day! Get groceries, wine, toys, clothing, gifts, baked goods, pharmacy items and more delivered to your door in one box.

Browse the
"Everything Store"

Make selections from as many stores as you want. They'll all arrive in one package.

Make selections from as many stores as you want. They'll all arrive in one package.

Community Makes Your
Order Happen

Once your order is placed, the neighborhood stores prepare it and a team of (fairly paid) community members visits each store on the list to make the pickup.

Make selections from as many stores as you want. They'll all arrive in one package.

Community Makes
Your Order Happen

Once your order is placed, the neighborhood stores prepare it and a team of (fairly paid) community members visits each store on the list to make the pickup.

Same Day Delivery!

Your order is dropped off for you in one package. If you ordered by 10am, it will arrive the same day. Otherwise, the next day.

Make selections from as many stores as you want. They'll all arrive in one package.

Same Day Delivery!

Your order is dropped off for you in one package. If you ordered by 10am, it will arrive the same day. Otherwise, the next day.

Frequently asked questions

What zip codes in New York does Cinch deliver to?

 

We are able to deliver same-day to a significant amount of Brooklyn, and are working hard to expand our capabilities so we can help all of the Brooklyn community! At the moment, we cover the following zip codes - 11201, 11205, 11206, 11211, 11213, 11215, 11216, 11217, 11218, 11221, 11222, 11225, 11229, 11231, 11232, 11233, 11237, 11238, 11249, 11251.

 

Do you live another part of NY, or a zip code in BK that we don't cover right now? Leave your info below and we'll tell you as soon as we can deliver to you.

I live outside of New York but would like to order from my favorite stores in Brooklyn. Will you ship to me?

Yes! We have gotten so many requests like this that we have begun shipping around the United States for those who are missing Brooklyn. Orders over $95 qualify for 3-5 day shipping anywhere in the continental United States.

How do I get same-day delivery?

We want our Brooklyn neighbors to have an incredible shopping experience, so now all orders placed before 10 am qualify for same-day delivery. All other orders will arrive next day.

 

Please note we don’t deliver on Saturdays. So, orders made on Friday (after 10 am) and on Saturday are delivered on Sunday.

If I shop from different stores, will I receive a single package or multiple packages?

All your items will be carefully packaged and delivered in a single box or a bag, no matter how many stores your selections come from.

Will I be notified ahead of time when the delivery will be made?

Once the order is placed, all you need to do is relax. We’ll notify you via text message (as well as email) to track the status and delivery of the order. You’ll be notified when:

  • the package is ready for delivery
  • our delivery associate is on their way to deliver for you
  • delivery is being made
  • an item is not in the store's inventory (we will offer you an alternate item, or refund the item)

 

The entire delivery can be tracked real-time on a map.

All deliveries are made between 2 pm - 8 pm daily. Currently, we don’t deliver on Saturday.

So... if you made an order around 1pm, we will be in touch the next day before our delivery window 2pm-8pm

What happens when I make an order?

We celebrate! :-)

Then, we quickly route your order to the neighborhood stores you’ve made your selections from. Once they’ve gotten word and had a moment to gather your items, we swing by and pick everything up. Finally, we head to your door, where we deliver your package and send you a text message to make sure you know it’s there.

What if I can’t find the product I’m looking for?

Great question! We really want this service to be useful to the community, so just send us an email at support@cinchwallet.com, or use our chat window at the site to let us know what you need. We’ll try to find it for you in the neighborhood, no matter what it is!

Do I have to be home to accept the package or can it be left at my front door?

You don’t have to be home! In an effort to promote safe distancing, for the time being, all deliveries will be left at your door.

Don't worry, if for some reason we cannot find a safe place to leave your package, we will take it with us and bring it over the next day.

If you have any specific instructions for delivery (lobby access, door codes, etc) just let us know by leaving a little note during the checkout process. We will send you a text message when we drop off the package, to make sure you know it’s there.

Do you ensure contactless delivery?

Customer and delivery partner safety is our top priority. So, all deliveries, as well as pickup, are contactless.

How can I return an item?

We are working on a system where we will be able to come to your door to pick up any item you want to return. We hope to make this available soon.

At the moment, we are not set up to accept returns directly (through Cinch Market). If you'd like to make a return, you can just contact the store directly. Click here to see contact information for the full list of stores.